

Close all the open windows and restart your machine.

Here go to >Computer\HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Common\Identity. Now go to Windows Search Bar> Search for Regedit> Right click on that and open Run as Administrator.ĩ. Do this for all MicrosoftOffice2016_Data.Ĩ. You will get a prompt that if your " Are sure you want to permanently delete this Generic credentials ? ".ħ. Click on drop down arrow and then click Remove.Ħ. Go to generic credentials tab and remove all the MicrosoftOffice16_Dataĥ. Now go to Control panel > Credentials Manager > Windows Credentials.Ĥ. Close all office applications currently running on your desktop.ģ. When you open outlook and see need password prompt on the lower right corner.Ģ. Please find the below steps to resolve this issue:ġ.

For this, there might be many possibilities such as outdated versions of Office 365, Enabling MFA or changes in password.
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Modified on: Wed, 12 Feb, 2020 at 3:01 PMĪs we have noticed, these days many users are reporting that their Outlook got disconnected or trying to update or keeps asking for a password.
